You never get a separate bill for Shopstar fees — they come straight off each sale before your payout, so there is nothing for you to pay. But your accountant still needs a proper tax invoice to record those fees and claim the VAT back. So once a month we issue you a VAT tax invoice that sums up the fees already taken that month, and email it to you.
Fees are deducted, not billed
Every time a customer pays, the fees for that order are netted off before the money reaches you — you can see the gross, fees, and net for each sale on the Transactions tab in Billing. Because the fee was already taken at the time of the sale, the monthly tax invoice is a record, not a charge. It shows the amount as "Deducted from payouts" and nothing is owed.
There is nothing to pay
The monthly tax invoice always shows zero due. It exists so you and your accountant have a VAT-compliant document for fees you have already paid through the month — it is never a request for payment.
When your invoice arrives
Early in each month we generate the tax invoice for the previous calendar month, email it to you, and add it to your dashboard. Months where you had no fee activity get no invoice. If you ran more refunds than sales in a month, the totals net out and the invoice can come out small or negative — that is expected, and the VAT reverses in proportion.
Find and download it
- 1
Open Billing
Click your name or avatar at the bottom of the sidebar, then Billing.
- 2
Go to the Transactions tab
Switch to the Transactions tab at the top of the Billing page. Near the top you will see a "Tax invoices" section listing your monthly VAT tax invoices.
- 3
Pick the month you need
Each row shows the invoice number and the date range it covers. Find the month your accountant asked for.
- 4
Click Download
Download saves the invoice as a PDF. It shows Shopstar as the supplier with our VAT registration, the fees as Subtotal, VAT, and Total, and the amount marked as deducted from your payouts.
How VAT is shown
The fee you already paid is treated as including VAT. The invoice splits out the VAT portion and shows Subtotal, VAT, and Total, so your accountant can book the expense and claim the input VAT. This does not change what you paid — it just shows the VAT that was already inside the fee.
Add your VAT number if you are registered
If your business is VAT-registered, add your details to your store settings so they appear on the invoice automatically. In the sidebar, click Store, then fill in your registered business name, company registration number, and tax/VAT registration number under the legal details. For a high-volume month where the fee total is large, a full tax invoice has to show your VAT number too, so it is worth adding yours now.
Set it once and forget it
You only need to enter your VAT number once. After that, every tax invoice — and every receipt and invoice you send your own customers — picks it up automatically.
Frequently asked questions
Do I have to pay this invoice?
No. The fees were already deducted from your sales through the month, so the invoice shows zero due. It is purely a record for your bookkeeping.
What if I am not VAT-registered?
You still get the invoice for your records — you just cannot claim the VAT back. If you register for VAT later, add your number in Store settings and future invoices will include it.
My invoice for last month looks negative — why?
A month where you refunded more than you sold can net out below zero. Refunds reverse the fees you were charged, including their VAT, so the totals simply reflect what actually happened that month.
What about my Subscription plan fee?
If you are on the Subscription plan, the monthly plan fee is also issued as a VAT tax invoice. You will find those under the History tab in Billing, separate from the per-sale fee invoices.
I need figures for a custom date range, not a calendar month.
Use the interim fee report export on the same Transactions tab — it covers any date range you choose. It is a reconciliation file for your accountant, not a tax invoice. See "Export a fee report for your accountant".