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Friendly, step-by-step guides for every feature of your Shopstar store. Search for an answer or browse the topics below.

Popular right now

Quick answers to the things merchants ask about most.

Add your first product

The fastest path from a blank store to a real product page.

5 minRead

Set up payments so you can get paid

Activate Stripe or Paystack from your dashboard to start accepting card payments at checkout.

6 minRead

Connect a custom domain

Use your own domain — like yourstore.com — instead of the default address.

6 minRead

Issue a refund

Refund part or all of an order, and the money goes back the way it came.

5 minRead

Fulfill and ship an order

Mark an order as shipped, add tracking, and notify your customer.

5 minRead

Create discount codes

Run promotions with percentage, fixed amount, or free-shipping discount codes.

5 minRead

Browse by topic

Every feature of your store, organized by what you are trying to do.

Getting started

Set up your store, add your first product, and take your first order.

3 articlesBrowse

Your store

Theme, branding, domain, pages, and store policies.

6 articlesBrowse

Products

Add physical, digital, booking, membership, and ticket products.

10 articlesBrowse

Orders & fulfillment

Manage orders, ship products, handle refunds, and send manual orders.

6 articlesBrowse

Customers

Customer accounts, segments, communication, and recovery.

4 articlesBrowse

Payments & finances

Get paid, set up payouts, understand fees, and handle refunds.

5 articlesBrowse

Marketing & growth

Discounts, emails, SEO, reviews, and reaching more customers.

6 articlesBrowse

AI tools

Use AI Studio and make your store ready for AI shopping agents.

3 articlesBrowse

Insights & analytics

Read your dashboard, track sales, and find growth opportunities.

2 articlesBrowse

Account & team

Plans, billing, team members, roles, and account security.

4 articlesBrowse

New here?

Start with the launch checklist

Brand new to Shopstar? Our ten-step launch checklist takes you from a blank store to your first sale in under an afternoon.

Open the checklist

Still need a hand?

Our friendly support team usually replies within a few hours. We are happy to help — no question is too small.

Contact support