Orders & fulfillment

Manage orders, ship products, handle refunds, and send manual orders.

Manage orders, ship products, handle refunds, and send manual orders.

10 articles

Understanding your orders

A friendly tour of the order page, statuses, and what each one means.

5 min read

Manage bookings on your calendar

See every reservation at a glance, reschedule, block out time, and add bookings yourself.

5 min read

Manage your members

See who is subscribed, pause or cancel memberships, and track your recurring revenue.

5 min read

Manage membership billing plans

Create and manage the recurring billing configurations that power your membership products.

4 min read

Fulfill and ship an order

Mark an order as shipped, add tracking, and notify your customer.

5 min read

Set up shipping rates

Define where you ship to and how much it costs.

6 min read

Set up Bob Go courier shipping

Connect Bob Go to Shopstar Go, add your collection address, and show delivery prices at checkout.

10 min read

Pack, book, and track orders with Bob Go

A first-order walkthrough: check payment, pack your parcel, book a courier, print a label, and follow delivery.

9 min read

Issue a refund

Refund part or all of an order, and the money goes back the way it came.

5 min read

Send a manual order or invoice

Charge a customer outside the storefront — invoices, custom orders, or one-offs.

6 min read

Still need a hand?

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