When an order comes in for a physical product, the next step is packing it up and sending it on its way. Here is the full flow from your dashboard to your customer's door.
Mark an order as shipped
- 1
Open the order
From the Orders area, click the order you want to ship.
- 2
Pack your items
Read or print the order details — they list every line item, the shipping address, and any notes the customer added at checkout.
- 3
Optional: click Mark Processing first
If you have a longer pack time and want customers to know you have started, hit Mark Processing. The order moves to Processing without sending tracking details yet.
- 4
Click Mark Shipped
A dialog titled "Ship Order" with the order number opens, ready for the carrier and tracking details.
- 5
Pick the carrier and add tracking
Pick the Carrier from the dropdown (the list is tuned to your page's currency, with Other for anything not listed) and paste the Tracking Number from your shipping label. If you choose Other, a Tracking URL field appears so you can paste the tracking link yourself.
- 6
Customer receives tracking details
When the order is marked as shipped, your page automatically sends the customer their carrier and tracking details when an email address is available.
- 7
Click Mark as Shipped
The order status moves to Shipped. Once the parcel arrives, you can come back to the order and click Mark Delivered to close the loop. For pickup or collection orders the button reads Mark Collected instead.
Print or export the order
From the order page, click Print for a clean printed slip to ship with — or Export to download a CSV of the order details for your records.
See what is ready to ship
The Orders page has a Shipping tab that gathers your physical orders by where they are in the journey. Switch between three views — Ready to ship (orders waiting to go out), Shipped (orders already on their way, each with a Track package link to the carrier), and Delivered (orders that have arrived). It is the fastest way to see your whole shipping queue at a glance. To post an order, open it from your Orders list and follow the steps above.
Frequently asked questions
Do I have to use a specific carrier?
No. The carrier dropdown is tuned to your page's currency — for example, South African stores see Aramex, The Courier Guy, Pudo, Dawn Wing, plus DHL, UPS, and FedEx. If you ship with someone not in the list, pick Other and type the carrier name yourself.
What if I made a mistake on the tracking number?
Reach out to support and we will help you correct the tracking details on the order and re-notify the customer.
When are non-physical products fulfilled?
Digital downloads, ticket purchases, memberships, and paid bookings fulfill automatically the moment payment is confirmed. You do not have to do anything for those.
Why is the customer-notification switch greyed out?
The order has no customer email — usually because it was placed without one. Add an email to the order before shipping if you want the customer to receive the tracking notification.