Two fees can apply to a sale: a 2.9% standard payment gateway rate for card processing, and a Shopstar fee that depends on your plan. Standard rates apply to most sales. On small payments, provider-cost floors or currency minimum fees can make the effective percentage higher.
Payment gateway fees
Card payments are processed by Stripe or Paystack through Shopstar. The standard payment gateway rate is 2.9% per sale on every plan. You never open a gateway account or get a separate gateway bill — it is built in. Standard rates apply to most sales. On small payments, provider-cost floors or currency minimum fees can make the effective percentage higher.
Shopstar fees
On the Pay Per Sale plan there is no monthly fee and Shopstar adds 3.1% per sale, so the standard all-in rate is 6%. On the Subscription plan Shopstar adds nothing per sale — you pay the monthly fee and the standard 2.9% gateway rate. Fees are calculated per order and netted out before your payout. Standard rates apply to most sales. On small payments, provider-cost floors or currency minimum fees can make the effective percentage higher.
See your fees in the dashboard
Click your avatar, then Billing, and switch to the Transactions tab. You will see a row per paid order with these columns: Gross (what the customer paid), Fees (everything deducted for that order), Refunded (any refunds), and Net (what is yours). Click a row for the full breakdown of a single transaction.
- See your current plan and your Shopstar invoice from Billing > Overview and Billing > History
- See per-order fees on Billing > Transactions
- Gateway fees are included in the per-sale rate — there is no separate gateway bill
No surprise fees
Every fee on every order is shown to you in plain numbers. We do not charge listing fees, hidden fees, or fees for features that come with your plan.
Frequently asked questions
Are there transaction fees on refunds?
Some processors do not refund the payment fee when you refund the customer. Others do. The Billing Transactions tab shows the original fees and any refunded portion side by side so you can see exactly what came back.
Can I pass the fee on to the customer?
You can do this indirectly by working it into your prices, or by adding a small handling line item at checkout. We do not separately charge the customer a card fee.
What if I want to switch plans?
Open Billing from your avatar menu. The Overview tab shows your current plan and lets you pick the other one. A confirmation appears before you commit. Switching to the Subscription plan starts right away; switching to Pay Per Sale from an active Subscription keeps your Subscription running until the end of your current billing period and then moves you over.